One of the leading companies in the field of correctional technology is Securus Technologies, which is currently being headed by Rick Smith. Securus Technologies has innovated and introduced some of the most cutting-edge services and products in the correctional sphere, which are helpful for the inmates as well as the law enforcement agencies and officers. The company is dedicated to helping the community become safer and provide the law enforcement agencies with the ground breaking investigative technology that gives them an edge over its competitors. Rick Smith serves as the Chief Executive Officer of Securus Technologies, and since he became CEO in 2008, has helped the firm reach new milestones of success.
Securus Technologies provides a broad range of inmate communications services, such as video services, phone services, and photo sharing services, video visitation, money transfer services, and more. These services are beneficial for the inmates serving long terms at the prison. It ensures that the inmates are well-connected with their friends and relatives, and also helps them relieve stress. The company is known for its excellent customer service, and it is all due to the determination of Rick Smith to make Securus Technologies a customer-centric company. Rick Smith has helped establish an in-house call center that takes care of all the queries raised by the customers. It ensures that the customers can get their problems resolved quickly and efficiently without any delay. Such an attentive and responsive customer service has helped the firm to get an edge over its competitors and has also garnered a lot of applause in the industry.
Rick Smith is a highly qualified individual with years of experience as a professional and has in the past served as the COO of Eschelon Telecom. Rick Smith has studied Engineering from the New York University and has done Masters in Business Administration from the Rochester University. Rick Smith believes that the key to ensuring that the Securus Technologies remain at the top of the industry is focusing on customer service as well as research and development. And, this is precisely what Rick Smith has been devoting his time to in the last couple of years.Recently, Securus Technologies announced that it has so far invested over $600 million in research and development and patent acquisition. It would ensure that Securus Technologies continues to lead in the inmate communications and investigative technology industry from the front. The company also released a media release recently, where Rick Smith gave an open invitation to its present and potential customers and investors to visit the Technology Center of Securus Technologies based in Dallas, TX. Rick Smith is confident about the progress the company has made in the correctional sphere and the new products the company has been working on in the last few years.