One of the leading companies in the field of correctional technology is Securus Technologies, which is currently being headed by Rick Smith. Securus Technologies has innovated and introduced some of the most cutting-edge services and products in the correctional sphere, which are helpful for the inmates as well as the law enforcement agencies and officers. The company is dedicated to helping the community become safer and provide the law enforcement agencies with the ground breaking investigative technology that gives them an edge over its competitors. Rick Smith serves as the Chief Executive Officer of Securus Technologies, and since he became CEO in 2008, has helped the firm reach new milestones of success.
Securus Technologies provides a broad range of inmate communications services, such as video services, phone services, and photo sharing services, video visitation, money transfer services, and more. These services are beneficial for the inmates serving long terms at the prison. It ensures that the inmates are well-connected with their friends and relatives, and also helps them relieve stress. The company is known for its excellent customer service, and it is all due to the determination of Rick Smith to make Securus Technologies a customer-centric company. Rick Smith has helped establish an in-house call center that takes care of all the queries raised by the customers. It ensures that the customers can get their problems resolved quickly and efficiently without any delay. Such an attentive and responsive customer service has helped the firm to get an edge over its competitors and has also garnered a lot of applause in the industry.
Rick Smith is a highly qualified individual with years of experience as a professional and has in the past served as the COO of Eschelon Telecom. Rick Smith has studied Engineering from the New York University and has done Masters in Business Administration from the Rochester University. Rick Smith believes that the key to ensuring that the Securus Technologies remain at the top of the industry is focusing on customer service as well as research and development. And, this is precisely what Rick Smith has been devoting his time to in the last couple of years.Recently, Securus Technologies announced that it has so far invested over $600 million in research and development and patent acquisition. It would ensure that Securus Technologies continues to lead in the inmate communications and investigative technology industry from the front. The company also released a media release recently, where Rick Smith gave an open invitation to its present and potential customers and investors to visit the Technology Center of Securus Technologies based in Dallas, TX. Rick Smith is confident about the progress the company has made in the correctional sphere and the new products the company has been working on in the last few years.
Studies continue to show that when you allow prisoners to freely communicate with their loved ones, they are much less likely to commit another crime when released. The rate at which prisoners re-offend after being released is called the recidivism rate. It should be the goal of everyone working in the criminal justice industry to reduce recidivism.
But you may not know that private companies are allowed to run parts of public prisons. Take the telephones hanging on the wall. Those phones are services by third party telecommunications companies. These companies secure exclusive contracts to service those telephones which excludes any competition. And with a customer base literally locked up, that could potentially allow a company to abuse its position of power.
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But that is not the case with a telecommunications company called Securus. Securus Technologies is one of the largest providers of telecommunications services to the criminal justice industry throughout the country. In fact, the company services some 1.2 million inmates in nearly all 50 states.
So it should make you feel good that the better Business Bureau recently gave Securus an A+ for customer satisfaction. The prison telephone company has expanded its customer services through a 220-seat call center. The call center is amazingly productive, answering calls within 11 seconds on average and resolving any issues on the first call over 99% of the time.
Securus has even gone through the pain of getting accredited by the BBB. The BBB continually monitors companies that volunteer and pay for the privilege of accreditation. They score the company on honesty, trustworthiness, transparency, a commitment to privacy and integrity. Securus scored high marks in each category and has received the honor. I believe that more companies should behave like Securus by treating people, even prisoners, with the utmost respect and dignity.
The Louisiana Public Service Commission is not taking the argument that time heals old wounds as an excuse when it comes to Global Tel Link and has brought an investigation from 1998 back to light. This is a positive stream in the media around prison these days, and shows that people are taking a step forward to make it safer, less costly, and more effective for the communities and people they serve.
Read more at Wikipedia about Securus.
Securus Technologies is bringing back this investigation as it’s focus is providing civil and criminal justice technology solutions for public safety, investigation, corrections and monitoring these technologies. Securus was recently accredited through the Better Business Bureau receiving a rating of A+. You can find more information about Securus and it’s accreditation through this link: Securus received Accreditation from BBB . Though the case was originally from 1998, continued wrong doings have cause Securus to review through a series of press conferences over the next six months the liability of GTL and hold them to a higher standard. I believe that this higher standard will allow tax payers money to be used effectively rather than being used to pad GTL’s pockets through double charging for calls, lengthening calls after the fact, and adding on additional features once calls have ended. With all the recent talk about the prison system, the costs there of, and the effectiveness – it is nice to see some positive action that focuses on the standards of these systems from the tax payers perspective. I am curious to see what the next six months of press releases come up with in regards to GTL and what the ultimate standards they are held to. It would be a precedent for all other prison communication companies to follow as we move forward to improving the criminal justice system.